KotivaCustomer Support
If something in Kotiva is unclear, start here. This page explains what we can help with today and how to reach us when a contact method is available.
How to get help
Most questions can be answered in the product: paste a listing on New analysis, open a case from Analysis history, or update your name and avatar in Settings.
Those workspace pages require a Google account. This support page does not.
What support can help with
Signing in
Google sign-in, the session cookie, and reaching Settings or Sign out from the account menu.
Running an analysis
Pasting a Finnish sales listing, choosing market periods or none, and what happens while a run is in progress.
Reading a report
How findings are labelled, why some values stay missing, and that Kotiva does not value the property or replace an inspection.
Your workspace
Analysis history, saved cases, comparison, exported reports, and deleting a case or a run you no longer need.
Your profile
Updating the Kotiva first name, last name, and avatar. Email comes from Google and is not edited here.
Support cannot inspect a property for you, give legal advice, or tell you whether to make an offer.
Contact
When you need a person rather than the in-app workspace, use the contact method published here.
A support email or other contact address has not been published yet. This page will be updated when one is available. No address is listed so that a placeholder is not mistaken for a monitored inbox.
You can still read the Privacy Policy and Terms of Service.